Refund Policy

Orders from a store

• Refunds are at the store’s discretion. Contact the store. Its contact details are at the bottom of its menu and on your receipt.
• Card refunds go back to the card you paid with. Your bank may take 5–10 business days to show them.
• Payments made at the counter in cash or on the store’s own card terminal are refunded by the store, in the store.
• If your payment arrives after the order has timed out, it is refunded automatically.
• If a store does not answer, write to us at {{OPERATOR_EMAIL}} and we will pass your request on. Kiswave is not the seller and cannot decide a store’s refunds.

Kiswave subscriptions

• Plans are billed monthly in advance.
• You can cancel at any time. The plan ends at the end of the paid period, with no refund for the rest of it.
• Closing a store ends its subscription at once, with no refund for the rest of the period.
• If we charged you by mistake, we refund it in full.

Your legal rights

This policy does not limit any refund right the law of your country gives you.